Website Privacy Notice

1. Data We Collect

Depending on the contact form you use, we may collect and process:

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• Personal and Contact Information:
  Name, email, telephone number, and address.

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• Messages or Enquiry Content:
  Details you provide when submitting a form, feedback, or comments.

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• Optional Diversity Monitoring Data:
  Equal opportunities information (e.g., gender, ethnicity, disability), if provided.

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2. How We Use Your Data

We use your personal data to:

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• Respond to enquiries, feedback, or other messages submitted via our website

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• Communicate important information regarding our services or recruitment process

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• Improve our services and ensure user satisfaction

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• Comply with legal and regulatory obligations

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3. Who We Share Your Data With

Your personal data may be shared with:

• Relevant Arch Care Services Ltd. personnel to respond to your enquiry

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• IT service providers supporting our website or data systems

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• Regulatory authorities where required by law

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We ensure any third parties process your data securely and in compliance with UK GDPR.

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4. International Transfers

If your personal data is transferred outside the UK, we will ensure appropriate safeguards, such as UK GDPR-approved Standard Contractual Clauses, are in place.

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5. Retention Periods

We will retain your personal data only for as long as necessary to respond to your enquiry or meet legal obligations.

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• General enquiries and feedback:
  Retained for as long as necessary to respond or resolve the matter

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• Job applications:
  Retained according to our Recruitment Privacy Policy

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6. Your Rights

Under UK GDPR, you have the right to:
 

• Access your personal data
   

• Rectify inaccurate or incomplete data
   

• Request erasure (“right to be forgotten”)
   

• Restrict processing
   

• Object to processing where relevant

• Withdraw consent at any time (for processing based on consent)
   

To exercise these rights, contact: correspondence@archcareservices.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

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7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

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8. Updates to this Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website and dated at the top of the page.

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9. Contact Us

For questions about this Privacy Notice or our data processing practices:
 

Arch Care Services Ltd.
Email: correspondence@archcareservices.co.uk
Address: 3 Avalon House, Stileway Business Park, Lower Strode Road, Clevedon, BS21 6UU