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About Us

Welcome to Arch Care Services Ltd, a trusted name in delivering high-quality care and support services to the communities of North Somerset, B&NES, South Gloucester and Gloucester. We are considered to be a bespoke business, priding ourselves on our commitment to providing compassionate and proactive care and support. Promoting independence and ensuring that individuals are leading the most fulfilling lives is at the forefront of Arch Care's core values. 

Founded with a vision to make a positive difference in people's lives, Arch Care has grown to become a cornerstone of support within the local community. Our dedicated team of support workers are passionate about enhancing the quality of life for individuals ensuring the most person centred support is delivered.

At Arch Care, we understand the importance of promoting independence and maintaining dignity whilst receiving support. Our services are tailored to meet the unique needs and preferences of each individual we work with. Whether it's assistance with daily activities, companionship, or specialised support, we strive to exceed expectations and provide peace of mind to both individuals and the people within the families.

Our commitment to excellence extends beyond just providing care. We continuously invest in training and development to ensure our staff are equipped with the latest skills and knowledge to deliver the highest standard of support. Additionally, we maintain stringent quality monitoring processes to ensure individuals receive the highest level of support 

As a locally-owned and operated business, we are deeply ingrained in the fabric of the community we serve. We cherish the relationships we've built over the years and remain steadfast in our dedication to making a positive impact in the lives of those we assist.

Our Story:
A Quarter-Century of Care and Support You Can Trust

Our Story:

For over 26 years, Arch Care Services Ltd. has been a steady hand for families in our community.Established in 1999, we have grown from a small, passionate team into one of the region’s most respected care and support providers. In an industry where companies often come and go, our longevity is your guarantee. We have supported hundreds of families through the changing seasons of life, building a reputation for reliability that only time can earn.

Who We Support:

Over 26 years of providing care and support has allowed us to develop expertise across a wide range of specialisms. We understand that no two people are the same, which is why our support is always tailored to individual needs, goals, and aspirations.

Older Adults


Helping people remain safe, comfortable, and independent in their own homes, with support ranging from companionship and practical assistance to more complex care needs.

 

Dementia


Providing compassionate, specialist support for people living with dementia, helping maintain routines, independence, dignity, and quality of life while offering reassurance to families.

 

Mental Health


Delivering recovery-focused support that promotes wellbeing, stability, confidence, and independence, empowering individuals to live meaningful and fulfilling lives.

 

Learning Disabilities


Supporting people with learning disabilities to develop skills, achieve personal goals, engage with their communities, and live life on their own terms.

 

Acquired Brain Injuries (ABI)


Providing tailored support for individuals living with the effects of acquired brain injuries, helping maximise independence, wellbeing, and participation in everyday life.

 

Complex & Dual Presentation Needs


Supporting individuals with multiple and overlapping needs, including learning disabilities and mental health conditions, through coordinated, person-centred approaches that recognise the whole person.

 

Neurodivergence


Working alongside neurodivergent individuals, including autistic people and those with ADHD, to provide support that respects individual strengths, communication preferences, sensory needs, and personal goals.

No matter an individual's circumstances, our focus remains the same: delivering compassionate, high-quality support that promotes independence, dignity, choice, and opportunity.

 

Our Leadership

Founded by Cilla Martin, Arch Care Services has remained true to its original mission: to provide care that puts people first.

 

Whilst our services have evolved over the years, our values remain unchanged: compassion, respect, integrity, and a commitment to achieving the best possible outcomes for every individual we support.

Today, we continue to build on more than a quarter-century of experience, combining trusted values with modern, person-centred practice to deliver support that makes a genuine difference to people's lives.

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