We were rated ‘Good’ across the board in our latest CQC report.
“My time with Arch Care been transformational. And I’ve stayed well. It’s an understatement to say that this has been one of the best years of my whole adult life and I’ve partly Arch Care to thanks for it.” – Service user feedback.
“We needed to rely on home visits by Arch Care at very short notice following my mother returning home after a fall and some time in hospital. I was very impressed how Arch Care hit the ground running, it was clear to me that they were fully delivering on what they had promised and were using their initiative to help my Mother at home. Sadly my Mother has had to move to full time residential care now, but I would not hesitate to recommend Arch Care- they were excellent. Thank you.” – Family feedback
“We all found the afternoon inspiring. The children learnt a lot from the talk and were very engaged. The main thing they learnt was to challenge misconceptions about the issue of homelessness. We were also grateful that you were able to answer a lot of the questions that the children have raised throughout our topic. Thank you Andy for giving us your time and knowledge.” – Kerry, Ashcombe School, Weston-super-Mare
“Andy has been visiting my learners at a local college this year and they have thoroughly enjoyed his sessions. He is approachable, yet informative and has been able to promote Arch Care Services as well as offer CV writing and job interview support. A number of learners are interested in employment.” – Felicity, Weston College, Weston-super-Mare
“The trainer explained the course in detail with a lot of interactions from us. Overall very very good.” – Training Feedback
Our 2018 feedback surveys revealed the following:
100% of respondents said that they felt that receiving a service from Arch Care Services helped them to remain healthy.
100% of respondents said that they feel safe and comfortable with their support staff.
95% said that staff spend enough time with them doing things that are important to them.
90% said that they were happy with the number of staff they see in a week.
Overall 92% of responses were positive.
The average overall satisfaction rate among our service users was Very Satisfied.
Arch Care Services and Arch Care Rehab Services are limited companies registered in England and Wales.
Company numbers: 06777576/03763819. Registered office: Unit 3, Avalon House, Stileway Business Park, Lower Strode Road, Clevedon, BS21 6UU.